We Make Returns Easy

To start a return, please enter the email used for your order in the form below. You can find our detailed return policy below.

General Returns

• Customers are responsible for return shipping and the shipping fee will be deducted from the refund amount. Returns can be requested up to 45 days after an order is shipped.
• U.S. customers: Use the automated returns portal above to generate a return authorization number and purchase a USPS shipping label.
• All returns must be requested through the returns portal to receive a refund or store credit. Items must be in new condition with tags attached and original packaging.
• No returns are accepted after 45 days.

International Returns

• International returns are at the customer’s expense. Please insure your return with your mail provider and email us the tracking information.
• Contact us at info@oaki.com for return instructions and the return address.

Manufacturer Defects Warranty

• Oaki products come with a generous 12-month prorated manufacturer's defect warranty from the date of purchase. The warrenty includes 2 full months of 100% coverage to account for delayed use. The covered amount is based on use time and the amount originally paid for the item. Replacement requests will honor the original pricing reduced by the appropriate proration, so if you bought through your school, we've got you covered. This warranty covers issues such as defective seams, stitching or missing items. Broken zippers are not typically covered by the warranty. Please exercise care in using the water-resistant zippers as the toothing is fine and the sealing covering can get caught. We recommend helping young children with the zippers.

  Time Elapsed Since Purchase	Refund Percentage
  1 month	100% refund
  2 months	100% refund
  3 months	90% refund
  4 months	80% refund
  5 months	70% refund
  6 months	60% refund
  7 months	50% refund
  8 months	40% refund
  9 months	30% refund
  10 months	30% refund
  11 months	30% refund
  12 months	20% refund

• The warranty does not cover normal wear and tear or damage from use, including tears from branches, cuts from sharp objects, worn boot heels, outgrown apparel or boots, or items soiled by use.
• For warranty claims, items must be returned within 12 months using the returns portal.
• In most cases, you will be asked to provide documentation of the reported issue, or follow a simple test, to assist us in continually improving our products.
• Shipping is covered on valid warranty claims within the continental U.S. 
• If you have questions, please reach out to info@oaki.com—we understand; we are parents too!

Damaged or Incorrect Items?

• If you received a damaged or incorrect item, please email info@oaki.com. We will address the issue promptly.

Clearance Items

• All clearance items are final sale and non-returnable. Our return policy is firm to ensure fairness to all customers.