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If for any reason you need to return an item, or make an exchange for a different size, please contact us before returning the item, at info @oaki.com, or call us at (360) 573-5000.
You can return a product for up to 60 days from date of purchase. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
*** To make sure your return can be referenced, please include your receipt that contains your order number, name, address, and items purchased.***
All shipping charges for returns and exchanges are the responsibility of the customer.
Our shipping address is: Oaki, Inc.
12004 NE 95th Street, Suite 800
Vancouver, WA 98682
Manufacture Defects Warranty
All Oaki products come with a 60 day manufacturers defect warranty. We do not warranty normal wear and tear or damage to the product due to regular everyday use.
Please contact us if you have any concerns or questions about our warranty information at firstname.lastname@example.org.
What IS Covered Under Manufacturers Defect Warranty:
• Seams not properly attached/sewn together
• Leaking at seams after first use
• Waterproof items not keeping water out after first use
• Missing parts
• Products not assembled correctly
What is NOT Covered Under Manufacturers Defect Warranty, Defined as “Normal Wear and Tear” Incurred by the User:
• Rips, tears or cuts in fabric
• Holes or punctures
• Lost items
• Items outgrown in a short period of time
• Worn down or thinning fabric
Clearance Items – All clearance items are sold as is and cannot be returned after purchase. If you purchased a clearance item that is defective and would like a replacement, please contact us at info @oaki.com, or call us at (360) 573-5000.